This is a temporary measure and customers are still responsible for paying their water bill. Louisville Water will continue to work with customers who can’t pay by the due date. For more information go to https://louisvillewater.com/newsroom/louisville-water-suspends-turn-offs-amid-covid-19-outbreak
MSD is also waiving late fees. Both companies stress that it is important to contact Louisville Water at 502.583.6610 or MSD at 502.540.6000 if you are having trouble paying your bill.